CEB, which was formerly known as Corporate Executive Board, conducts surveys amongst customers in terms of how they interact with business. These surveys often deal with the happiness of customers and how their satisfaction can change or alter how they conducted business. Some of their research has revealed that 96% of all customers that have to put forth a high amount of effort with a company over a problem will end up being disloyal.
According to Harris Interactive and RightNow, 86% of consumers quit doing business with a company in 2011 because of a bad customer experience. If property management for hotels fails with your hotel then so will your customer service abilities and this is bound to cost you business and money. Make sure you get the most out of your property management for hotels.
There are so many different aspects of property management for hotels that it can become complicated and difficult. However, this is so essential that it needs to be properly handled. Research has revealed that it is more valuable to build loyalty with 5% more customers. Eventually, this can leads to an increased average profit of anywhere between 25% and 100% with each customer.
It has been recently revealed that 53% of people use their mobile devices to find travel related information. So this is how property management for hotels can come in handy. If you get a good SEO expert you will be able to get great search engine results for your hotel.
Travelers conduct approximately 17 research sessions before booking. So it is important for hotels to be able to get good results on Google and other search engines so that way they can have an advantage over the competition. If not, they will fall behind the competition. Again, this points to the value of property management for hotels.
The average no-show rate is 10% every single day across the country. This will cause hotels to adjust as they now have to find a new guest in this room to make money. With the right people working for your hotel management team and the right hotel management solutions, this can become incredibly easy.
Mobile Queries within the Travel Category Have Increased More Than 50%. Just about 46% of all travelers that use mobile devices to make research will not book on their phone. They will more than likely try to use the website as they believe it is much more reliable and secure in terms of keeping their personal information safe.
Almost 75% of all travelers are planning one or more weekend getaways during the season of winter. If a hotel is in a nice and warm area, they need to make sure that they have great property management for hotels. This will help them handle the large amounts of guests booking with their hotel.
Besides price and location, BandB travelers look to the following when deciding where to stay: Consumer reviews at 50%, Photos at 47%, Friends’ recommendations at 46%, Flexible cancellations policy at 43%, Ability to book online at 43%. More than half of Millennials and Gen Xers say cost is a barrier to leisure travel, but only 45% of Boomers agree. Keep this in mind when getting your property management for hotels together.
Properly managing a hotel takes a lot of work and there are so many different factors that can contribute to or take away the success of a hotel. It is not enough to just stay on top of hotel trends, you have to make sure you have a great customer service staff as well.
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