CEB, which was formerly known as Corporate Executive Board, conducts surveys amongst customers in terms of how they interact with business. These surveys often deal with the happiness of customers and how their satisfaction can change or alter how they conducted business. Some of their research has revealed that 96% of all customers that have to put forth a high amount of effort with a company over a problem will end up being disloyal.
According to Harris Interactive and RightNow, 86% of consumers quit doing business with a company in 2011 because of a bad customer experience. If property management for hotels fails with your hotel then so will your customer service abilities a